Interfacility Transport
Standard Operating Procedures
Dispatch Call-Intake Process
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Address (confirm/repeat)
Caller name
Phone number (confirm/repeat)
Tell me exactly what happened?
Are you with the patient now?
How old is the patient?
Is the patient male or female?
Is the patient awake?
Is the patient breathing?
Has the patient been seen by a health care professional in the last two hours?
Will the crew need to administer or monitor any medications?
Will any special equipment be necessary?
Will additional personnel be necessary?
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Address (confirm/repeat)
Caller name
Phone number (confirm/repeat)
Medical reason for transport?
How old is the patient?
Is the patient male or female?
Will the crew need to administer or monitor any medications?
Will any special equipment be necessary?
Will additional personnel be necessary?
When would you like this transfer scheduled?
What’s the patient’s name?
What’s the name of the referring doctor?
Where are we transporting this patient?
Crew Arrival Expectations
You may expect our crews to do the following:
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Stretcher, oxygen, drugs, monitor, etc.
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It is ideal to have RN certification or higher available to transfer patient care and provide a report. For critical cases, please be available to transfer care immediately. Requested information in report:
Patient demographics
Chief complaint
Pertinent medical history (including any advanced directives)
Current medications
Allergies
Current vital signs (including level of consciousness)
Recent treatments administered
Ongoing concerns
Relevant test results or paperwork to transfer (EMTALA, PCS, DNR, etc.)
Orders for care while en route
Intended receiving facility
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Initial assessments include:
General impression
ABC’s
Mental status
Determine mechanism of injury or nature of illness
Full body assessment (when indicated)
Vital signs
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Initial resources may include:
ALS support
Additional personnel
Lifting assistance
Bariatric equipment
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Before initiating transport, we must ensure the patient is stable enough to tolerate the transfer. The limited environment of an ambulance inherently reduces available interventions and personnel. Our goal is to optimize patient stability before transport to minimize the risk of deterioration en route.
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Orders may include:
Ventilator settings
Pump settings
Medications to be administered
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Critical cases: goal of <10min on scene
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Reporting information should include:
Unit identification
Patient demographics
Chief complaint
Pertinent medical history
Mental status
Vital signs
Treatments provided
Estimated time of arrival
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Drugs List
Medications currently carried by the different Gold Cross divisions:
Gold Cross Divisions Drugs List : 2025